Company Facts
Industries Served
Core Services
- AI-powered chatbots
- Live chat & multichannel support
- Customer support/helpdesk platform
What They Do
Tidio combines live chat, chatbots, and helpdesk tools in one platform to help businesses provide real-time customer support and boost sales.
About the Company
Founded in 2013, Tidio was built to make customer support fast, personal, and scalable for businesses of all sizes. Their all-in-one platform bridges the gap between small teams and big customer expectations by blending AI-powered chatbots with live chat and multichannel communication.
Why We Recommend Tidio
At Hey CMO, we know that responsive, seamless customer support can make or break a business. Tidio makes it easy for lean teams like those led by Fractionals and solopreneurs to deliver excellent customer service without adding headcount. Their automation tools help save time, while the AI features boost conversion rates and keep customers engaged 24/7. It’s a simple, effective solution that grows alongside your business.
What They Offer
- AI Chatbots – Automate responses, qualify leads, and provide instant support, reducing response time and increasing conversions.
- Live Chat – Real-time messaging that lets you connect with customers instantly across web and social channels.
- Helpdesk Platform – Centralized inbox and ticketing system to keep customer conversations organized and manageable.
What Makes Them Different
- AI-powered automation that’s easy to set up and manage.
- All-in-one support hub (chat, bots, helpdesk) instead of juggling multiple tools.
- Affordable pricing designed for startups and small businesses, with a free plan available.
How It Helps the Hey CMO Community
Fractionals and solopreneurs often juggle multiple responsibilities with limited resources. Tidio provides a professional, always-on support system that can nurture leads, handle FAQs, and free up time for strategic marketing work. For small businesses, it’s a cost-effective way to deliver enterprise-level customer support without hiring a large team.
Hey CMO Customer Feedback
“Tidio has been an absolute game-changer for our customer service! It’s incredibly easy to set up and use, and the live chat and chatbot features work seamlessly together. We’ve seen a significant increase in customer engagement and satisfaction since implementing it. The interface is intuitive, and the ability to manage all communications in one place is fantastic. Highly recommend it for anyone looking to boost their customer support!” – Carson F.
Exclusive Hey CMO Partner Offer
Ready to give your business a smarter customer support system? Try Tidio today and see how much time and revenue you can save by automating and simplifying your support process.
